Common issues and how to fix them

Most issues have a simple explanation. Here are the ones we hear about most and how to resolve them quickly.

My changes aren't showing up

• Make sure you saved. For sermons, events, and blog posts, also confirm they're published, not left as a draft.
• Refresh your public site, or open it in a private/incognito window to bypass your browser's cache.

I can't log in

• Double-check you're using the email address you signed up with.
• Use the password reset option on the login screen if you're unsure of your password.

A feature is locked or missing

Features like online giving, custom domains, and email marketing are tied to your plan. If something shows a lock or an upgrade prompt, it's available on a higher tier — see Understanding plans and billing. If you feel your plan should have a particular feature, reach out to our support team and we'll be glad to help.

My custom domain isn't working yet

DNS changes can take up to 24–48 hours. Confirm the records at your registrar exactly match those shown under Settings → Domain. See Connecting your custom domain for the full walkthrough.

Still stuck?

Reach out to our support team and we'll be glad to help. Include your ministry name and a short description of what you're seeing so we can jump straight in.